Privacy Policy

1. Introduction

The FlyTribe Ltd ("The FlyTribe", "we", "our" or "us") is committed to protecting your privacy and handling your personal information with transparency, integrity and in accordance with applicable data protection legislation.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

• visit www.theflytribe.world;

• contact us;

• request information or a demonstration;

• subscribe to updates;

• enquire about our products or services;

• apply to become an employer customer or commercial partner; or

• otherwise interact with The FlyTribe through our Website.

This Privacy Policy applies only to information collected through our website and related communications.

Where you become a customer or member of The FlyTribe platform, additional privacy information may apply.

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2. About The FlyTribe

The FlyTribe Ltd provides a premium global membership platform that helps organisations protect, support and connect employees and clients travelling internationally.

For the purposes of applicable data protection legislation, The FlyTribe Ltd is the Data Controller for personal information collected through this Website.

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3. Contact Details

If you have any questions regarding this Privacy Policy or your personal information, please contact:

The FlyTribe Ltd

Email: privacy@theflytribe.world

Website: www.theflytribe.world

If required by law, The FlyTribe will appoint a Data Protection Officer (DPO) or other designated privacy contact.

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4. Scope of this Policy

This Privacy Policy applies to personal information collected through:

• our website;

• online enquiry forms;

• contact forms;

• demonstration requests;

• newsletter subscriptions;

• partnership enquiries;

• employer enquiries;

• email communications initiated through the Website.

This Privacy Policy does not govern third-party websites linked from our website.

Those websites operate under their own privacy policies.

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5. The Information We Collect

Depending upon how you interact with us, we may collect the following categories of personal information.

Identity Information

Including:

• full name;

• job title;

• employer;

• business role.

Contact Information

Including:

• business email address;

• telephone number;

• business address;

• country.

Organisation Information

Including:

• company name;

• organisation size;

• industry;

• areas of interest;

• number of employees;

• organisation type;

• travel programme information where voluntarily provided.

Enquiry Information

Including:

• messages submitted through contact forms;

• demonstration requests;

• partnership enquiries;

• support enquiries;

• meeting requests.

Technical Information

Including:

• IP address;

• browser type;

• operating system;

• device identifiers;

• language settings;

• referring website;

• pages visited;

• session duration;

• diagnostic information.

Website Usage Information

Including:

• pages viewed;

• buttons selected;

• navigation behaviour;

• downloads;

• time spent on pages;

• interaction with Website features.

Marketing Preferences

Including:

• communication preferences;

• subscription status;

• consent records;

• event registrations.

6. Information You Choose to Provide

You may voluntarily provide additional information when you:

• contact us;

• request a demonstration;

• enquire about memberships;

• enquire about partnerships;

• complete online forms;

• subscribe to updates;

• respond to surveys;

• communicate with our team.

Please avoid including sensitive personal information unless specifically requested.

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7. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

• IP address;

• approximate location derived from IP;

• browser information;

• operating system;

• pages visited;

• visit duration;

• referral source;

• interactions with Website content.

Further information is provided within our Cookie Policy.

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8. How We Collect Information

We collect information:

• directly from you;

• through Website forms;

• through cookies;

• through analytics technologies;

• through communications with our team;

• through demonstrations and meetings;

• from publicly available business information where appropriate;

• from trusted third-party service providers where legally permitted.

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9. Lawful Bases for Processing

Where UK GDPR or other applicable data protection legislation applies, we process personal information only where a lawful basis exists.

Depending on the circumstances, processing may be necessary for:

Contract

Where processing is necessary to:

• respond to your request;

• prepare a proposal;

• administer a contract;

• provide requested services.

Legitimate Interests

Including:

• responding to enquiries;

• improving our website;

• developing our products;

• maintaining Website security;

• preventing fraud;

• business administration;

• understanding customer needs;

• analysing Website performance.

We always balance these interests against your rights and freedoms.

Consent

Where required, we rely upon your consent for:

• marketing communications;

• optional cookies;

• newsletters;

• event invitations.

You may withdraw consent at any time.

Legal Obligations

Where processing is necessary to comply with:

• applicable legislation;

• regulatory requirements;

• court orders;

• lawful requests from public authorities.

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10. How We Use Your Information

We may use personal information to:

• respond to enquiries;

• arrange meetings;

• provide demonstrations;

• communicate about our products;

• administer relationships;

• improve the Website;

• personalise Website experiences;

• develop new features;

• analyse Website usage;

• maintain security;

• prevent fraud;

• comply with legal obligations;

• establish, exercise or defend legal claims.

We will not use personal information for purposes incompatible with those described in this Privacy Policy without notifying you or obtaining consent where required.

 

11. Who We Share Your Information With

The FlyTribe treats your personal information as confidential and will never sell your personal data.

We may share personal information only where necessary and only with appropriate safeguards.

This may include:

Service Providers

Third-party organisations providing services on our behalf, including:

• website hosting (Wix);

• application hosting and infrastructure (Bubble);

• email services (Google Workspace);

• cookie consent management (CookieYes);

• mapping and location services (Google Maps Platform and Google Places API, where used within the Platform);

• cybersecurity providers;

• professional advisers where required by law.

Each provider is required to process personal information only in accordance with our instructions and applicable data protection legislation.

Professional Advisers

Where reasonably necessary we may share information with:

• solicitors;

• accountants;

• auditors;

• insurers;

• regulatory advisers.

Regulatory Authorities

We may disclose personal information where required by:

• law;

• court order;

• regulatory authority;

• government agency;

• law enforcement body.

Business Transactions

Should The FlyTribe undergo:

• investment;

• acquisition;

• merger;

• restructuring;

• sale of assets;

personal information may be transferred to the acquiring organisation, subject to appropriate confidentiality and legal safeguards.

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12. International Transfers

The FlyTribe operates internationally.

Accordingly, personal information may occasionally be transferred outside the United Kingdom.

Where this occurs, we will ensure appropriate safeguards are implemented, including where appropriate:

• UK International Data Transfer Agreements (IDTAs);

• UK Addendums to the EU Standard Contractual Clauses;

• adequacy regulations;

• other legally recognised transfer mechanisms.

We will only transfer personal information internationally where permitted by applicable law.

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13. Data Security

Protecting personal information is fundamental to our business.

The FlyTribe implements appropriate technical and organisational security measures designed to protect information against:

• accidental loss;

• unauthorised access;

• unauthorised disclosure;

• alteration;

• destruction;

• cyber-attack;

• misuse.

Security measures may include:

• encryption;

• secure cloud infrastructure;

• access controls;

• role-based permissions;

• multi-factor authentication;

• security monitoring;

• vulnerability management;

• staff confidentiality obligations;

• secure backups.

Whilst we take reasonable precautions, no internet-based system can ever be guaranteed completely secure.

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14. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting obligations.

Retention periods may vary depending upon the nature of the information.