Payment Terms

Clear and Transparent Payment Terms

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The FlyTribe works with companies and partners through subscriptions, partnership packages and other commercial services.

These Payment Terms explain how invoicing and payments are managed, when services can be activated, and what happens if a payment is late, a commercial arrangement changes or a cancellation is requested.

About These Terms

These Payment Terms apply to payments made by companies, partners and other organisations purchasing services, subscriptions, partnership packages or other commercial services from The FlyTribe.

They explain how we issue invoices, when payment is due, when services or subscriptions may be activated, and what happens where payment is late, incomplete or not received.

For companies purchasing subscriptions for their employees, payment must be received by The FlyTribe before the relevant employee subscriptions are activated and made available for use.

For partners purchasing partnership packages, promotional opportunities, advertising, branded content or other commercial services, the applicable fees and payment arrangements will be set out in the relevant agreement, order, proposal or invoice.

These Payment Terms should be read together with our:

Terms of Service;

Company Membership Terms, where applicable;

Partner Terms, where applicable;

Commercial & Advertising Policy, where applicable;

Branded Content Policy, where applicable; and

any agreement, order, proposal or invoice issued in connection with the relevant services.

If there is a conflict between these Payment Terms and specific payment terms expressly agreed by The FlyTribe in a written commercial agreement, the specific terms of that agreement will apply to the extent of the conflict.

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1. Invoices and Payment

The FlyTribe will issue an invoice for the subscriptions, partnership package or other commercial services agreed with the company or partner.

The invoice will set out the amount payable, applicable taxes, payment details, payment due date and, where relevant, the services or subscription period covered.

Invoices must be paid in full by the due date stated on the invoice unless different payment terms have been expressly agreed with The FlyTribe in writing.

For companies purchasing employee subscriptions, full payment must be received and cleared before the relevant employee subscriptions are activated. The issue of an invoice, confirmation of an order or agreement of an intended activation date does not itself activate those subscriptions.

For partners, any partnership, campaign, placement, promotion, branded content or other paid service may be withheld from launch until the applicable invoice has been paid in full, unless otherwise agreed by The FlyTribe in writing.

Payment will only be treated as received once cleared funds have been received into the account specified by The FlyTribe.

Companies and partners are responsible for ensuring that invoices are passed promptly to the appropriate person or department within their organisation for payment.

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2. Payment Due Dates

The payment due date will be stated on the invoice issued by The FlyTribe.

Companies and partners must ensure that payment is made sufficiently in advance for cleared funds to be received by The FlyTribe by the applicable due date.

For company employee subscriptions, payment must in all cases be received and cleared before the subscriptions are activated and made available to employees. If payment has not been received, The FlyTribe may postpone the agreed activation date until payment has cleared.

For partner services, payment must be received in accordance with the invoice and any applicable commercial agreement. Where payment is required before a campaign, placement, partnership or other service goes live, The FlyTribe may postpone the relevant launch until payment has cleared.

Any revised activation or launch date resulting from late payment will be subject to The FlyTribe’s operational availability.

Where different payment dates or arrangements have been expressly agreed in writing, those agreed arrangements will apply.

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3. VAT, Taxes and Currency

All fees will be invoiced in the currency stated on the applicable invoice, agreement, order or proposal.

Unless expressly stated otherwise, fees are exclusive of VAT and any other applicable taxes, duties or similar charges. Where The FlyTribe is required to charge VAT or another applicable tax, the relevant amount will be added to the invoice.

Companies and partners are responsible for any taxes, duties, bank charges, transfer fees, currency-conversion charges or other costs imposed on their side of the transaction.

Payment must be made in the full invoiced amount and in the currency specified on the invoice, without deduction or set-off except where required by applicable law.

Where a company or partner is required by law to make a deduction or withholding from a payment, it must notify The FlyTribe promptly and provide any documentation reasonably required in connection with that deduction or withholding.

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4. Late or Non-Payment

If an invoice is not paid in full by the applicable due date, The FlyTribe may take reasonable action until payment has been received.

For company employee subscriptions, this may include postponing activation of the subscriptions or withholding access to the relevant paid services.

For partner services, this may include postponing or withholding the launch of a partnership, campaign, placement, promotion, branded content or other paid service.

Where services have already commenced and an amount subsequently becomes overdue, The FlyTribe may, where permitted by the applicable agreement and law, suspend or restrict the relevant paid services until the outstanding amount has been paid.

The FlyTribe may contact the company or partner regarding overdue amounts and may take reasonable steps to recover sums that remain unpaid.

Where permitted by applicable law and the relevant commercial agreement, we may also charge interest or reasonable recovery costs in connection with overdue payments.

Suspension, postponement or withholding of services because of late or non-payment does not cancel the amount owed.

Any new activation or launch date following late payment will be subject to The FlyTribe’s operational availability.

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5. Cancellations and Changes

Where a company or partner has entered into a recurring or renewing commercial arrangement with The FlyTribe, at least 60 days’ written notice before the applicable renewal date must be provided if the company or partner does not wish to renew.

If the required notice is not received within that period, the arrangement may renew in accordance with the applicable Company Membership Terms, Partner Terms or commercial agreement.

Requests to cancel, reduce, postpone or otherwise change employee subscriptions, partnership packages, campaigns or other commercial services before the end of an agreed term will be subject to the applicable agreement and any commitments already made by The FlyTribe.

Where work has already commenced, resources or inventory have been reserved, or services have been prepared specifically for the company or partner, cancellation or a requested change does not create an entitlement to a refund or release the company or partner from amounts properly payable under the applicable agreement, subject to Section 6 of these Payment Terms and applicable law.

A request to postpone an employee subscription activation date or partner launch date does not automatically change an invoice due date, contractual term or payment obligation unless The FlyTribe agrees otherwise in writing.

Any revised activation, campaign or launch date will be subject to availability and must be agreed with The FlyTribe in writing.

Nothing in this section affects any cancellation or termination right that cannot lawfully be excluded or restricted.

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6. Refunds and Credits

Company subscriptions and partnership arrangements are entered into for the fixed term specified in the applicable agreement, order, proposal or invoice.

Once an annual or other fixed term has commenced, fees paid or payable for that term are non-refundable if the company or partner chooses to cancel, reduce its participation or stop using the relevant services before the end of the agreed term.

For company employee subscriptions, once the subscription term has commenced and the subscriptions have been activated, no refund or credit will normally be provided because:

an employee does not activate or use their subscription;

an employee makes limited use of their subscription;

an employee leaves the company during the subscription term;

the company requires fewer subscriptions during the term; or

the company chooses to stop using The FlyTribe before the end of the agreed term.

Cancellation during an agreed term does not release the company or partner from fees already due or from any remaining payment obligations for that term.

The 60-day cancellation notice applicable to renewal prevents renewal for a subsequent term where valid notice is given in accordance with the applicable agreement. It does not terminate the current fixed term early or create an entitlement to a refund for that term.

For partners, fees for an annual or other fixed-term partnership, campaign or commercial arrangement are non-refundable once the applicable term or service has commenced where the partner chooses to cancel or withdraw.

This section does not prevent a company or partner from exercising any right or remedy arising from The FlyTribe’s material breach of the applicable agreement. Where The FlyTribe is unable to provide a paid service as contractually agreed, any appropriate remedy, including where applicable rescheduling, a credit or refund, will be determined in accordance with the relevant agreement and applicable law.

Nothing in these Payment Terms excludes or restricts any right, remedy or liability that cannot lawfully be excluded or restricted.

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7. Invoice Queries and Payment Disputes

Companies and partners should review invoices promptly and contact The FlyTribe as soon as possible if they believe an invoice contains an error or if they wish to raise a query about an amount charged.

Any invoice query or payment dispute should include sufficient information for us to identify the relevant invoice and understand the issue being raised.

Raising a query or dispute does not automatically suspend the obligation to pay amounts that are not genuinely disputed. Any undisputed amount must continue to be paid by the applicable due date.

The FlyTribe and the company or partner will seek to resolve genuine invoice disputes reasonably and in good faith.

Where an invoice is found to contain an error, The FlyTribe may issue a corrected invoice, credit note or other appropriate adjustment.

A company or partner must not initiate a chargeback or payment reversal in relation to a validly invoiced and properly payable amount merely as an alternative to raising a payment dispute with The FlyTribe.

Nothing in this section prevents a company or partner from exercising any right or remedy available to it under the applicable agreement or applicable law.

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8. Late Payments, Interest and Recovery Costs

If a company or partner fails to pay an invoice by the applicable due date, The FlyTribe may take reasonable steps to recover the outstanding amount.

Where applicable, The FlyTribe reserves the right to charge interest on overdue commercial debts and to recover fixed compensation and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and other applicable law.

Where statutory late-payment rights apply, interest may accrue from the date on which the relevant payment became overdue until the outstanding amount is paid in full.

The FlyTribe may also suspend, postpone or withhold relevant subscriptions, partnership services or other paid services in accordance with these Payment Terms and the applicable commercial agreement while amounts remain overdue.

Any acceptance by The FlyTribe of a late or partial payment does not waive our right to recover the remaining amount or exercise any other rights available under the applicable agreement or law.

The company or partner remains responsible for all properly payable amounts notwithstanding any suspension, postponement or withholding of services resulting from its failure to pay.

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9. Payment Details and Authorised Payments

Companies and partners are responsible for ensuring that payments are made using the payment details specified on the applicable invoice or otherwise confirmed by The FlyTribe through an authorised communication channel.

Before making payment, the company or partner should verify any request to change The FlyTribe’s payment or bank details. The FlyTribe will not normally change payment details without appropriate written notification.

The company or partner is responsible for ensuring that any person making or authorising a payment on its behalf has the necessary authority to do so.

If a company or partner becomes aware of a suspected fraudulent payment, unauthorised transaction or fraudulent communication claiming to originate from The FlyTribe, it should contact us promptly.

The FlyTribe may take reasonable steps to verify payments, payment instructions or unusual transaction activity where necessary to protect The FlyTribe, companies, partners or other parties from fraud or misuse.

Payment must be made to the account or payment method specified or authorised by The FlyTribe. Payment made to an unauthorised third party will not discharge an outstanding invoice unless The FlyTribe has actually received the relevant funds.

Nothing in this section affects any rights or obligations relating to unauthorised or fraudulent payments under applicable law.

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10. Suspension and Termination

The FlyTribe may suspend, postpone or withhold paid services where amounts properly due under an applicable invoice remain unpaid.

For company employee subscriptions, this may include delaying activation or suspending access to paid subscriptions where payment obligations have not been met.

For partners, this may include postponing, suspending or withholding partnership benefits, campaigns, placements, promotional activity, branded content or other paid services.

Where a commercial agreement is terminated before the end of an agreed fixed term, termination does not automatically cancel amounts that became due before termination or any payment obligations that, under the applicable agreement, remain payable for the agreed term.

Any entitlement to terminate an agreement early, and the financial consequences of doing so, will be determined by the applicable Company Membership Terms, Partner Terms or other commercial agreement.

Where services are suspended because of non-payment, The FlyTribe may restore the relevant services after all outstanding amounts have been received in cleared funds. Restoration and any revised activation or launch date will be subject to operational availability.

Nothing in this section limits any termination, suspension or other right available to either party under the applicable agreement or applicable law.

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11. Changes to These Payment Terms

The FlyTribe may update these Payment Terms from time to time to reflect changes to our services, commercial arrangements, payment processes, applicable law or business practices.

Any change will not retrospectively alter fees or payment obligations that have already been agreed for an existing fixed term unless the company or partner agrees to the change in writing or the change is required by applicable law.

Where a material change affects an existing company or partner arrangement, we will provide reasonable notice before the change takes effect where required.

Updated Payment Terms will apply from the effective date stated in the revised version and, where applicable, to new agreements, renewals or subsequent commercial arrangements entered into after that date.

Companies and partners should review the Payment Terms provided or made available to them when entering into or renewing a commercial arrangement with The FlyTribe.

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12. Contact Us

If you have questions about these Payment Terms, an invoice, a payment or any other billing matter relating to your company or partnership arrangement with The FlyTribe, please contact your FlyTribe Account Manager.

When raising an invoice or payment query, please provide the relevant company or partner name, invoice number and sufficient information for us to identify and review the matter.

Your Account Manager will assist with the query and, where necessary, refer the matter to the appropriate FlyTribe team.